- Personally inspect packaging and note any damage on the receiving ticket before signing for it.
- All shortages and damages are to be reported 5 days from the date of receiving your merchandise. An invoice number is required before a return authorization is issued.
- All merchandise will be inspected upon arrival in our warehouse and credit will be issued for manufacturer defect only!
- A 35% restocking fee will be charged along with shipping expenses for all merchandise found not to be defective.
- All custom made orders are final sales. We cannot accept returns, cancellations or exchanges on custom orders.
Please help us continue to provide the low cost and excellent service you have come to expect from My-MoonDrops by observing the above policy.
Cyte and the My-Moondrops Family